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Terms & Conditions

Terms And Conditions For Our Associate

  • Mandatory Onboarding & Training: All Associates must successfully complete the 4-day Squaresathi training program before initiating any market operations.
  • System Proficiency: Associates are required to thoroughly understand and follow the established workflows of the Squaresathi Sales System.
  • Relationship Manager (RM) Assignment: Every Associate must be officially assigned a Relationship Manager (RM) before beginning their work.
  • Lead Routing Protocol: All client data and leads must be routed exclusively through your assigned RM. Associates are strictly prohibited from sharing data or leads with a Sales Manager without prior RM approval.
  • Data Security & Confidentiality: Company data, leads, and proprietary system details must never be shared with external parties or individuals outside the organization without formal approval from the Squaresathi Community.
  • Compliance with Standardized Offerings: Associates must only communicate project details, pricing, and terms that have been officially approved by the community.
  • Zero Tolerance for Overcommitment: Making unauthorized promises or guarantees to a customer is strictly forbidden.
  • Penalty for Unauthorized Commitments: If an Associate makes an unapproved commitment to a client, Squaresathi reserves the right to immediately cancel the deal. Additionally, any financial liabilities, penalties, or charges resulting from the commitment will be borne entirely by the Associate.
  • Commission Dependency on Developer Payouts: In the event of any payment delay, pause, or withholding from the developer's side, the corresponding Associate commission will be held. Squaresathi will only release the commission once the developer successfully clears and releases the payment to us.

Terms & Conditions for Relationship Managers (RMs)

1. Core Role and Responsibility: The primary objective of the Relationship Manager (RM) is to oversee and support associates. You are responsible for resolving their queries and mitigating issues promptly to ensure seamless operational continuity and a productive working environment.

2. Availability and Support: To maintain strong channel health and partner satisfaction, RMs are expected to maintain continuous availability (24/7 responsiveness) for their assigned channels and associates.

3. Policy Alignment and Communication: RMs must possess a comprehensive understanding of all community guidelines and corporate policies. It is your responsibility to clearly communicate, interpret, and enforce these policies across your channel partners.

4. Professional Ethics and Conflict of Interest: RMs must strictly adhere to ethical business practices. Appropriating or hijacking an associate’s deal for personal gain is strictly prohibited. Any violation of this policy will result in immediate disciplinary action, including the permanent withholding of commissions and potential termination.

5. Deal Escalation and Management Hierarchy: When the assistance of a Sales Manager (SM) is required to close an associate’s deal, RMs do not have the authority to self-assign or independently select an SM. You must first escalate the request to your Super Senior, who will formally allocate the appropriate Sales Manager.

6. Leadership and Mentorship: As an RM, you serve as the primary trainer, guide, mentor, and manager for your associates. You are expected to foster their professional growth and uphold the organization's standards.

7. Integrity in Commitments: RMs must never make overcommitments, unauthorized promises, or representations to associates or partners. Only terms and offers explicitly approved by the community and organization may be communicated.

8. Professional Conduct and Crisis Management: RMs must maintain the highest standards of professional decorum at all times. This includes professional attire, articulate communication, and the ability to handle high-pressure or challenging situations with diplomacy, tact, and objectivity.

9. Overriding Compensation Structure: As a Relationship Manager (RM), you are entitled to a standard overriding commission of 2% on the total revenue or property value of all successful deals finalized by your assigned Associates, and on Direct Deals, you will receive 8% of the total deal value.

10. Commission Dependency on Developer Payouts: In the event of any payment delay, pause, or withholding from the developer's side, all corresponding overriding and direct commissions will be held. Squaresathi will only release the commission once the developer successfully clears and releases the payment to us.

Terms & Conditions for Sales Managers (SMs)

  • 1. Core Responsibilities: The primary objective of a Sales Manager is to effectively manage clients, resolve all queries, build strong long-term relationships, and successfully close deals.
  • 2. Comprehensive Domain Knowledge: SMs are expected to maintain an in-depth understanding of all operational details, including project specifications, location advantages, connectivity, future growth prospects, legal compliance, payment plans, official documentation, market competitors, authorized discount margins, login rates, and the corporate sales hierarchy.
  • 3. Professional Conduct & Presentation: SMs must maintain a highly professional appearance, possess strong verbal and written communication skills, demonstrate exceptional product knowledge, and exhibit strong problem-solving abilities when handling high-pressure or challenging situations.
  • 4. Zero Tolerance for Overcommitment: Under no circumstances should an SM make unauthorized promises, guarantees, or overcommitments to a client regarding terms that have not been explicitly approved by the community.
  • 5. Escalation Protocol for Special Approvals: If a unique or extra approval is required to close a specific transaction, the SM must directly escalate the matter to their Super Senior to obtain official, written permission.
  • 6. Data Integrity & Poaching Prevention: SMs are strictly prohibited from requesting client contact numbers or Associate contact information while handling a client. Furthermore, SMs must never bypass an Associate to close a deal directly with an Associate's client.
  • 7. Overriding Compensation Clause: As a Sales Manager (SM), you are entitled to a standard overriding commission of 2% on the total value of all successful property deals closed by you, and on Direct Deals, you will receive 8% of the total deal value.
  • 8. Penalties for Policy Violation: Any violation of the poaching or data protocol will result in immediate and severe disciplinary action by the management, including termination from the community and the forfeiture of all associated commissions.
  • 9. Commission Dependency on Developer Payouts: In the event of any payment delay, pause, or withholding from the developer's side, all corresponding overriding and direct commissions will be held. Squaresathi will only release the commission once the developer successfully clears and releases the payment to us.